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Please contact Zoom Electric Bikes at info@zoomelectricbikes.com if you have any issues with your product and we will assist you in filing a warranty claim with the manufacturer.
Zoom Electric Bikes honors the full manufacturer warranty provided by Strider below. Please see the information below for Strider's specific warranty policy for your item.
We want to make sure your ownership of a Strider Balance Bike is the best experience it can be. To make this happen, we request that you register your bike’s serial number through this online form. This will activate your warranty, allow us to track your bike, and allow us to send you technical updates and helpful tips.
Strider offers a two-year warranty against manufacturing defects (you know, things that happen at the factory. Not… say, backing over a Strider with your car because it was accidentally left in the driveway even though you told your child three times – three times – to put it away).
To complete the warranty registration form, you will first need to get the serial number and production date from your Strider Balance Bike (see photo below). If you have any questions, please feel free to contact us. Thank you!
We want you to be happy with your Strider products, we want your child to be successful at riding, and we are motivated to resolve any issues in a very timely manner. Contact us by phone or email.
Our warranty is limited to riders weighing less than 27 kg (60 lbs.) for all 12 Classic, Sport, Pro, and ST-R models; 36 kg (80 lbs.) for all 14x Sport models; 85 kg (187 lbs.) for 16 Sport models; and 110 kg (242 lbs.) for 20 Sport models.
We want to make it as easy as possible to resolve any warranty issues you may have with manufacturing defects. Just complete the form link below: